Uni-power Coronavirus Notice

04/06/2020


We hope you are safe & well in these difficult times…

We are currently experiencing an extremely high level of demand for our services; therefore enquiries & orders are taking us longer to process than usual. We ask that you please bear with us during this time & utilise our website www.uni-power.co.uk whenever possible for part number enquiries, prices, discounts, availabilities, supplier lead-times etc. & to place your parts stock orders.

Delivery times may also be affected during this period. We have noticed a slight slowdown with the UK parcel carriers who are adapting to the current situation to maintain the best service possible. Although we can still dispatch parcels on services which are normally next working day, we cannot currently guarantee a next working day delivery.

We remain open & operating as normal, except for the below procedures, for the time being:

1). All staff will adhere to the full list of Government guidelines at all times; we also request that all Customers, Carriers & Suppliers also observe these guidelines.
2). Certain office staff will be working from home, although staff imperative to daily operations will continue to work from our warehouse/office facilities.
3). Our Trade Counter & Service Division will be closed for physical access from 24/03/20 until further notice, we will keep the front & roller shutter doors locked at all times; the below procedure notices are attached to the front doors giving instructions on how these departments will operate in a limited capacity.

Trade Counter

Our Trade Counter will be closed for physical access from 24/03/20 until further notice, please see below for procedure to be followed:

1). Please call 01371 875331 or email info@uni-power.co.uk with your requirements.
2). Any payments will take place over the phone whenever possible.
3). We will ship the items to you whenever possible.
4). If you absolutely must collect items, any payments should take place over the phone (Prior to collection) whenever possible. Collections will take place by the roller shutter door, we will open the door & stand at a safe distance whilst you collect & load the items yourselves (Heavy items will be loaded by our Warehouse staff whilst you stand at a safe distance).

Service Division

Our Service Division will be closed for physical access from 24/03/20 until further notice, please see below for procedure to be followed:

1). Please call 01371 875331 or email servicedept@uni-power.co.uk with your requirements.
2). Any payments will take place over the phone whenever possible.
3). We will ship the items to you whenever possible.
4). If you absolutely must collect items, any payments should take place over the phone (Prior to collection) whenever possible. Collections will take place by the roller shutter door, we will open the door & stand at a safe distance whilst you collect & load the items yourselves (Heavy items will be loaded by our Service Division staff whilst you stand at a safe distance).

We trust you will observe the above procedures at all times & can appreciate the actions we are taking during this difficult time.

Stay safe…!

The Management Team
Universal Engine Power Ltd (T/A uni-power)